Frequently Asked Questions

  • We currently accept new clients.

  • We are a fully private practice and don’t offer NHS treatment. However, our practice membership is competitive, offering high quality dentistry. If interested, please talk to us to see how membership could help you. Please note - Membership is limited to existing registered active clients only.

  • We are located on the Plymouth Hoe.

    On-street parking is available on Lockyer Street and the nearby roads (Pay with RingGo app). Lockyer Street’s postcode is PL1 2QJ.

    The Theatre Royal multi-storey car park is only a minute walk from Clark House Dental. The postcode for Theatre Royal car park is PL1 2TR.

    Plymouth City Centre bus stop (Royal Parade) is 0.2 miles from Clark House Dental. Plymouth Railway Station is 0.8 miles away.

  • Our Director, Krish qualified as a dentist in 1998. Our Associates, Premal qualified in 2019 and Krithi qualified in 2016.

  • Practice members are entitled to dental checkups, hygienist sessions, emergency sessions, discounts on general dental treatment, and more. Please visit our membership page for more information.

  • No. Anyone can become our member. If you need treatment to restore your dental health, you can have them as our member at a discounted fee.

  • No, the membership is for preventive dentistry only. However, you will receive a discounted rate for treatment as a member.

  • There is a minimum enrolment period of 12 months from when you become a member. If you withdraw from the membership within 12 months, you are liable to pay back all discounts and fee for benefits (hygienist sessions, dental checkups, emergency sessions) enjoyed as a member.

  • 1. You can use the online form. We will get back soon to arrange your appointment.

    2. Or call us during our service hours (Mon – Fri, 9 – 5) on 01752 664918.

    3. Or visit us at 14 Lockyer Street, Plymouth PL1 2QJ.

  • This depends how booked we are at the time. When you contact us for appointments, we will offer you the next available appointment. If it is further away from what you were expecting, we’ll get you on our priority list. The clients on this list will be contacted and offered appointments if any space opens up through cancellations. We do our best to see clients as soon as we can.

  • Quality dentistry takes time :)

    We don’t compromise on the quality by trying to rush. The appointments also include time for you to relax if needed during the appointment.

  • A problem can have several solutions, with each of them taking a different amount of time. Also, the same procedure may need different appointment lengths in individual cases. For example, a filling can be 15 minutes or an hour depending on the complexity, access etc.

    We book any treatment only after an assessment, so the right amount of time can be booked as advised by the dentist providing the treatment. This way, we avoid running late for other clients. Also, booking unneeded long appointments seriously affects our books, pushing the appointment wait time for other clients.

  • Usually yes, provided there is space available. However, some appointments are dependent on us waiting for lab work, special materials etc. to provide the treatment. It may not be possible to move those forward. Please contact us, so we can advise and change if possible.

  • Yes. If you do need to postpone an appointment, please ensure you give us at least 2 full working days’ notice. Full working days mean 9.00 am until 5.00pm Monday to Friday where the practice is open. For example, if you cancel on a Friday afternoon for a Monday morning appointment you will not have provided us with the required notice. We don’t double-book clients. The surgery space and time is exclusively reserved for you.

    Our Short Notice Cancellations policy will apply if enough notice is not provided. This means there will be a fee for cancellations without adequate notice as above.

  • We understand that for reasons that are beyond your control such as traffic and parking issues, you may run late. We do however need to bring to your attention that the treatment room time has been booked exclusively for you and therefore it may be that the clinician has to take a view on whether they can see you if you are running late. This is to ensure they can give you the best possible care which does take the time allocated. Also, this ensures that we keep our service level promises to other clients who would like to be seen on time.

  • A number of services we provide, especially advanced treatments, involve a significant investment in terms of preparation time and materials. And, the surgery time is exclusively reserved for you. For these reasons, we charge a reservation fee (deposit) for some courses of treatment. You will be notified of this when making appointments.

    This fee will come off the treatment cost or can be refunded when you attend. However, you will lose this if you fail to attend or cancel without 2 working days’ notice.

  • This is a complimentary visit to know more about advanced treatments like Invisalign, Implants, Cosmetic Dentistry etc. It gives us an opportunity to address any questions you may have and provide more information about the procedure, visits involved, fees etc.

  • A free consultation is not an assessment. It is just an opportunity to know more about advanced treatments like Invisalign, Implants, Cosmetic Dentistry etc. Free consultations are not available for general dental problems. These will need an assessment to plan the necessary treatment.

  • Yes. We offer all dental services for under 18 clients focusing on prevention. Moreover, children of our practice members receive complimentary checks and treatment on deciduous teeth.

  • Children under 16 years of age must be accompanied by a parent or a legal guardian for the duration of their appointment. This is for consenting purposes. Anyone above 16 years of age can attend on their own.

  • We recommend visits to dentist from a very early age. The guidance is to visit dentist as soon as the first tooth has come in – usually around 6 months of age.

  • We aim to provide registered active clients with an emergency appointment as soon as possible. Please see the details in our Emergency section.

    Registered active clients are those who have had a Dental Check-up with us in the last 24 months.

  • As the available emergency spaces are limited, we offer them to our registered active clients only. This helps us to keep our promise to see our active clients as soon as possible if they have a dental emergency.

    Registered active clients are those who have had an Oral health Check with us in the last 24 months.

  • Our emergency sessions provide temporary relief from your urgent dental problem. Clients attending as an emergency will have their emergency treatment prioritised and be encouraged to return for a full examination.

    Clark House Dental recognises an emergency as being one or more of the following: pain unresponsive to painkillers, persistent bleeding, infection or swelling especially if accompanied by an elevated temperature or breathing difficulty, trauma or accident and breakage or loss of a front tooth or restoration.

  • We accept the following methods of payment:

    - Mastercard, Visa, Visa Debit, Apple Pay and Google Pay.

    - Cash payments up to a maximum of £10,000 per course of treatment

    We do not accept cheques.

  • All our fees are available on our website. You will be provided with a treatment estimate before starting any treatment with us.

  • Yes. We offer finance options to spread the cost over a period of up to 60 months (12.9% APR, terms apply) for treatments over £500. 0% finance is also available to spread the cost over 12 months. Finance availability is subject to credit status.

  • Yes. The details to connect to our complimentary WiFi are available in our practice reception and the client lounge.

  • No. On-street parking is available on Lockyer Street and the nearby roads (Pay with RingGo App). Lockyer Street’s postcode is PL1 2QJ.

    The Theatre Royal multi-storey car park is only a minute walk from Clark House Dental. The postcode for Theatre Royal car park is PL1 2TR.

  • Yes, we are fully on the ground floor and provide a ramp to enter our premises from the courtyard. Please let us know about this when booking your appointment, so we can be ready for you.

    We have one surgery which is wheelchair accessible. However, please note that our toilet facility is not wheelchair accessible.